How to File and Track a Public Grievance on Banglarbhumi
If a land record needs correction, or a service you applied for is stuck without explanation, the Public Grievance system on Banglarbhumi is the cleanest first step before escalating anywhere else.
This guide walks through how to file a complaint, what details to prepare beforehand, and how to track it using the UPN (Unique Petition Number) once it’s submitted.
When You Should File a Public Grievance
A grievance is the right tool when something has already gone wrong with an existing record or service — not for a brand-new application. Typical situations include:
- A Khatian shows an incorrect name spelling or outdated owner after mutation should have updated it.
- A plot number or area figure doesn’t match your deed and needs correction.
- An application (RoR, mutation, conversion) has been stuck for an unusually long time with no status update.
- A payment was made but the corresponding service was never delivered.
How to File a Complaint
- Visit the Banglarbhumi portal.
- Go to Public Grievance.
- Choose Grievance Application.
- Select District, Block, and Mouza.
- Fill in the complaint details: petition type, description, Khatian/plot details, and your personal details.
- Upload the required supporting documents in PDF format (file size is typically capped around 2 MB per document).
- Submit and save the UPN (Unique Petition Number).
My practical tip: write the description clearly and specifically — state exactly what’s wrong, what you expect corrected, and reference your Khatian/plot number directly in the text, not just in the form field. Vague descriptions tend to sit longer in the queue.
What to Attach With Your Grievance
Exact requirements vary by petition type, but having these ready before you start speeds things up:
- A copy of the RoR/e Porcha or Khatian showing the incorrect information.
- The registered deed, if the issue relates to ownership or plot details.
- Any previous mutation order or acknowledgment, if relevant to the correction.
- Your identity proof.
How to Check Grievance Status
- Go to Public Grievance.
- Select Grievance Status.
- Enter the UPN and captcha.
- View the current status.
Keep checking periodically rather than only once — if the status shows a query or request for clarification, responding quickly keeps your grievance from stalling further.
Common Issues and How to Handle Them
| Issue | Likely Cause | Fix |
|---|---|---|
Grievance stuck at "Under Review" for a long time | Backlog or unclear description | Follow up with a clearer restatement of the issue, referencing the same UPN |
Status shows "Query Raised" | Department needs additional documents or clarification | Respond promptly with the requested proof to avoid the case pausing indefinitely |
UPN lost after submission | Not saved at the time of filing | Check the confirmation email/SMS, or visit the local office with your submission details |
Grievance rejected without clear reason | Insufficient supporting documentation | Refile with stronger supporting proof (deed, previous record copy, ID) and a more specific description |
FAQs
Is filing a Public Grievance free?
Yes, filing a grievance itself does not typically involve a fee. Charges only apply where the underlying service being corrected has its own fee structure.
How long does a grievance usually take to resolve?
It depends on the complexity of the correction and current departmental workload. Simple clerical corrections tend to move faster than disputes involving competing claims or unclear records.
Can I file a grievance on someone else’s behalf?
If you hold a valid Power of Attorney or are a legal heir with standing in the matter, you can generally file on their behalf — but always disclose this relationship clearly in the petition.
What if my grievance is rejected?
Review the rejection reason carefully, gather stronger supporting documents, and refile. If you believe the rejection itself was unjustified, visiting the BL&LRO office in person with all your paperwork is the next step.
Final Thoughts
The Public Grievance system exists precisely so record errors and stuck services don’t require you to start an entirely new process from zero. File with a clear, specific description, attach solid supporting documents, and keep your UPN safe — it’s your tracking key from submission all the way through resolution.